1. These Conditions are the only terms and conditions upon which the Company will do business with a Client and shall override any other terms and conditions contained in any order of acceptance of our estimate, unless a specific contract is made in writing wherein it is expressly stated that these conditions shall not be applicable or shall be treated as variable.

2. Initial orders for Stand Delivery must be placed on line. An authorised employee of the Client upon delivery must sign orders.

3a. All initial orders must be placed through the Company’s Stand Catering office or via the Company’s online booking facility and must be accompanied by full payment to cover the cost of the order; both should arrive at least 7 days before the show opens. Acceptance of orders received after this period will be at the Company's discretion and should the delivery not be possible, the Client will be informed at the earliest opportunity.

3b. Orders can be placed on-site. On-site orders require full payment by credit or debit card. If the client cannot provide either then the requested items will not be delivered and the order will be cancelled.

4. Payment is accepted by: Visa / Visa Debit / MasterCard / American Express and bank transfer (minimum £2,000).

5. All orders placed for standard tariff items may be cancelled up to 5 working days before delivery. Orders cancelled up to 5 working days before delivery, will be refunded in full. Seven days’ notice is required for non-standard tariff items ordered at the Client's request. Excluding bank holidays and weekends. Cancellations made in less than 5 working days before delivery or cancellations made onsite, are non-refundable and subject to 100% charge of the order value. Any cancellations must be communicated to the sales team by emailing sales@excelhospitality.london or via telephone on 0207 069 4126.

6a. The Company will endeavor to supply the goods as described, but reserves, at its discretion, the right to substitute products with items of equal suitability. 6. All Photos on this site are for illustrative purposes only, the actual product may vary from the image shown.

7. Variations from listed standard menu items are available at the discretion of the Company’s Stand Delivery Manager.

8. The Company shall endeavor to adhere to the requested delivery time wherever possible, however occasionally, business commitments may be such that the Client's orders may be delivered 30 minutes either side of the agreed delivery time.

9. The Company requires the Client's authorized signature with corresponding printed name confirming receipt for all items delivered. Any discrepancies must be identified at the time of delivery.

10. It is the Client's responsibility to ensure that authorised personnel be available on their stand to accept receipt of orders at the specified delivery time.

11. It is the Client's responsibility to return all hired items of equipment to the Company and obtain a signature of safe receipt from the company. The Company will charge for any damaged or non-returned equipment.

12. The Company cannot be responsible in any way for equipment other than Company’s equipment hired by the Client. The Company cannot be responsible for any injuries caused as a result of misuse of equipment.

13. Company personnel are only contracted to undertake such duties as instructed by the Company.

14. The Company reserves the right to cancel any orders in the event of the Client materially failing to perform any of their obligations within these Terms and Conditions.

15. Any complaint regarding Stand Delivery, or its staff or their performance should in the first instance be made to the Company, at the time of the event taking place.

16. The Company shall not be liable to the client by reason of any delay in performing or any failure to perform any of the Company’s obligations in relation to an order if such delay or failure is due to any cause beyond the Company’s reasonable control (including (without limitation) regulations, bye laws, prohibitions of any kind on the part of any governmental or local authority, strikes, or other industrial or trade disputes, acts of god, national or local disasters, flood, fire, accident, sabotage, insurrection, civil disturbance, war, acts of terrorism or the threat of war or terrorism or any event causing the whole or part of ExCeL London to be closed to the public). In such circumstances the charges payable by the client may be subject to abatement by a fair and reasonable appointment.

17. The Company shall have no liability to the Client for any consequential loss to the Client arising out of or in connection with the provision of an order pursuant to the contract formed by these terms and conditions (except in respect of death or personal injury resulting from negligence) and the total liability of the Company for any other loss of the Client shall not exceed the price payable by the Client for the order.

18. The Company does not accept liability for loss or damage to any object, equipment, furniture, stock or other property of any sort brought onto the premises by the Client or hired by the Company on the Clients behalf howsoever such loss or damage may occur unless as a direct result of the company’s negligence. All such property will remain under the care and control of the Client and is entirely at the Client's own risk.

19. Any written variation of any of the above conditions shall not invalidate the remainder.

20. The contract will be governed and construed in accordance with the law of England.

Replacement Values :
• Espresso Zenius - £1200
• Filter Coffee Machine - £450
• Electric Kettle and Flex - £38
• Water Cooler Machine - £180