Online - select Placing Your Order from the menu on the left. If you order one of our Coffee Packs / Tea Pack or a Water Cooler, please note that the price is for the whole show rather than per day. For all other items, select the number of days required, should you want them delivered on a daily basis. All products are charged per day.

• Can I be invoiced after the event?

No, initial orders have to be paid for prior to the event to ensure delivery. If you select the BACS payment option (minimum £2.000), your order confirmation and invoice will be sent to you automatically. NOTE: An order is only confirmed for delivery once payment has been received in full. Additional orders have to be paid for on delivery to the member of staff who delivers the order. Payment can be made by credit card.

• Can I have my initial order delivered the day before the event?

Yes, it is advisable especially on the busier shows. This will allow you to set up your stand prior to the show starting.

• Can I place orders onsite?

Orders placed onsite are subject to availability. It is advisable to place your initial order online prior to the event, to ensure items are available - eg. Coffee Machines, Kettles and Water Coolers. Please be aware that some of food items require 72 hours notice. Onsite orders will be delivered during the next available time slot. Call us on 020 7069 4126 / 4123.

• Can I place an order or amend my order with the delivery person?

No, the delivery runners are very busy and have to quickly move to the next customer in order to keep the delivery timelines. If you require an extra order or to amend your existing one, please call us on 020 7069 4126 / 4123.

• Do I need to have electricity on my stand?

All our Coffee Machines and Kettles require a 3kw plug socket fitted for each machine. Water Coolers require a 1kw supply. Please refer to your exhibitor manual for contractor details.

• Do Coffee Machines need a mains water supply?

No, all of our machines are delivered half-full, and a small demonstration will be given on how to use the machine. It is then up to the client to refill the machine using tap water, or bottled water purchased through ExCeL London Hospitality.

• Do you collect the used trays, boxes and rubbish once we have finished with from stand?

No, everything we deliver with your order that is disposable is responsability of the client to dispose of.

• Can I return any unopened goods after the event?

Stand Delivery is a 'Sale Only' service. We do not accept any returns at the end of an event.

• My order was wrong or incomplete, can I ask for a refund?

We aim to rectify mistakes on the day of delivery. If you think that your order is incorrect you must contact ExCeL London Hospitality within 24hrs of the scheduled delivery on 020 7069 4126. We will not accept any complaints once the event has finished.